Let's Chat

How to Contact TikTok Support (Including Email)

Running into issues and technical difficulties with your TikTok account is never fun. It’s especially problematic if TikTok is a big part of your Social Media Marketing efforts. 

Luckily, there are fast, easy ways to get the help you need. 

TikTok offers a few different ways to get in touch with their support team, including by email. In this guide, we’ll cover how to contact TikTok support by mailing them – and when you should do so. 

When should you email TikTok?

Everything depends on the issue you’re having. 

If you’ve been banned or suspended, and you haven’t heard back after filing a report, following up with an email is a good idea. 

If you have a legal question, a media inquiry, advertising issue, or need creator support, email is the best way to get in touch. Just make sure you use the correct email address too ensure your message gets to the right team. 

For most issues, simply using the in-app or online feedback forms will be the quickest and easiest way to get in touch with TikTok support. 

How To Contact Tiktok Support Including Email 1

How to email TikTok: step-by-step

1. Find the appropriate email address for your specific issue. Here are your options: 

2. Describe your problem in detail, but don’t include personal information. Keep the message as short as possible while still fully covering your question or complaint. If necessary, make sure to include your TikTok handle and relevant screenshots

3. Wait for a response, and follow up with any additional requested information until your issue is resolved. 

TikTok support response times

Depending on the type of problem you’re having, you can expect a response between a few days and up to two weeks.

Tip: If you’re partnered with a TikTok marketing partner like Megaphone, you can get access to priority support—including much faster response times.

How To Contact Tiktok Support Including Email 2

How to message TikTok in-app: step-by-step

For issues with your account, or to report other users or content, you can use the in-app feedback forms. 

If you want to appeal a suspension or ban, you can do so here. 

1. From your profile, tap the hamburger menu icon, then select Settings and privacy to navigate to that page. From here, you can browse a list of topics and get specific support. Or, you can choose to submit a report. 

How To Contact Tiktok Support Including Email 3

2. Find and tap Report a problem if you need additional help with your account or can’t find the answer you’re looking for elsewhere. 

How To Contact Tiktok Support Including Email 4

 3. The Your feedback page will pop up. If this is the first time you’ve submitted a report, a blue message will appear saying, “Create new feedback.” Tap on the icon next to it to continue. 

How To Contact Tiktok Support Including Email 5

4. Now you can include a message with details about your issue. You should be detailed, but leave out any personal information. You can also include up to four screenshots or images and one video. Once you’re done, just hit Submit.

How To Contact Tiktok Support Including Email 6

How to message TikTok on social media

Social media support handles

Sometimes it’s easier to send a direct message than it is to type out an email or fill out a form. 

If you want to connect with TikTok support that way, you can message them on your go-to social media platform. 

Here are their social network handles:

  • Twitter: @TikTokSupport
  • Facebook: @tiktok
  • Instagram: @tiktok

1. Find the appropriate email address for your specific issue. 

2. Describe your problem in detail, but don’t include personal information. Keep it as short as possible while still fully covering your question or complaint. 

3. Wait for a response, and follow up with any additional requested information until your issue is resolved. 

When should you email TikTok?

It depends on what kind of issue you’re having. 

If you’re experiencing problems with your account, like being banned or suspended, and you haven’t heard back after filing a report, following up with an email is a good idea. 

If you have a legal question, a media inquiry, advertising issue, or need creator support, email is the best way to get in touch. Just make sure you use the correct email address too ensure your message gets to the right team. 

For most issues, simply using the in-app or online feedback forms will be the quickest and easiest way to get in touch with TikTok support. 

When should you not email TikTok?

If you want to get verified on the platform, don’t email them. Unlike with Instagram, verification happens automatically. To learn more, read our guide to getting verified on TikTok

To delete your account, read our guide on deleting your TikTok account (or deactivating it temporarily). 

Want to remove a filter from a video? Again, no need to get in touch with TikTok. Just use this manual to get rid of filters and effects

What other kinds of support does TikTok offer?

TikTok is pretty easy to get a hold of. They offer support through in-app feedback forms, their website support center, email, and social media messaging. 

We’ll dive into each avenue in more detail below. 

Website support center

How To Contact Tiktok Support Including Email 7

If you are looking for troubleshooting help, general information and how-to guides for your TikTok app/account, you can check out the TikTok support center website

They have a wide variety of articles on different topics from creating an account to moving into monetisation. 

In-app reports and feedback form

For issues with your account, or to report other users or content, you can use the in-app feedback forms. 

If you want to appeal a suspension or ban, you can do so here.

1. From your profile, tap the hamburger menu icon, then select Settings and privacy to navigate to that page. From here, you can browse a list of topics and get specific support. Or, you can choose to submit a report. 

How To Contact Tiktok Support Including Email 8

2. Find and tap Report a problem if you need additional help with your account or can’t find the answer you’re looking for elsewhere. 

How To Contact Tiktok Support Including Email 9

 3. The “Your feedback” page will pop up. If this is the first time you’ve submitted a report, a blue message will appear saying, “Create new feedback.” Tap on the icon next to it to continue. 

How To Contact Tiktok Support Including Email 10

4. Now you can include a message with details about your issue. You should be detailed, but leave out any personal information. You can also include up to four screenshots or images and one video. Once you’re done, just hit Submit.

How To Contact Tiktok Support Including Email 11

Frequently asked questions

How do I report a problem to TikTok?

The easiest way to report a problem to TikTok is through their in-app feedback form. 

Their support website also has detailed instructions for reporting a variety of different issues, like other user’s accounts, videos, comments, and messages. 

Can I call TikTok?

Unfortunately, TikTok does not offer phone support, so you are not able to call them. 

Thankfully, since they offer quite a few alternative contact methods, it’s still easy to get a hold of them. 

How do I contact TikTok about banned accounts?

Are you trying to appeal a ban on your TikTok account? This is a common and frustrating issue, but there are a few things you can try to get your account back up and running. 

The best way to make sure your account stays in the clear is to follow all content guidelines and be careful about what you post and comment. If your account still ends up banned, you can submit a report through the app and appeal the decision. You can also email TikTok support for help as well. 

This user posted their success with emailing TikTok on Reddit.

How To Contact Tiktok Support Including Email 12

How do I contact TikTok about removed videos?

This is another common, frustrating issue many TikTok users have to deal with. Similarly as with a banned account, you can use the in-app feedback forms or email the support team for help. 

Conclusion

Encountering technical difficulties or account issues is never fun, especially when it interrupts your content creation. Luckily, if you follow our guide to contact TikTok support, you should receive the help you need to get everything working again. 

The best options for contacting TikTok are through their in-app reports and feedback forms, as well as emailing them directly. 

If you want better, priority support, you should consider partnering with a TikTok marketing partner like Megaphone. In addition to incredible content creation, they can help get your issues resolved quickly and painlessly. 

How To Contact Tiktok Support Including Email 13